Forums The Vibe Chat F*cking insurance companies!

Viewing 14 posts - 26 through 39 (of 39 total)
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  • #1124239
    Acidfairy
    Participant
      Tank Girl wrote:
      good for you for persuing it!

      I’m having a mare with my energy supplier and have resorted to writing a 4 page letter of complaint!

      they let us incure a debt of approx ยฃ1300 despite admitting it is their fault as we have had numerous meter readers but the numbers were thrown out by their computer as they were so different from the pervious owner (the house had been empty for 17 years ) and so they kept estimating the bill on that – and to be honest we were never any the wiser as we always paid DD on time and thought we were doing what was right as we kept giving the correct info!!!!!!!!!
      And to top it all despite setting up a SO to pay the bloody debt we still keep getting threatening letters saying we are not paying it back and then we have to spend time phoning them to be told ‘oh sorry – you have paid – I dont know why your getiting these letters’…….

      guess who I’ve just got off the phone from……… Phew!!!!!

      sorry – felt the need to let off some steam there :you_crazy :crazy::crazy::crazy:

      If you need any help with this shout as i used to work as the deputy team manager of complaints team for an energy supplier and i know all the rules and regs so if you think they are trying to bump you let me know

      #1145159
      Acidfairy
      Participant
        Tank Girl wrote:
        good for you for persuing it!

        I’m having a mare with my energy supplier and have resorted to writing a 4 page letter of complaint!

        they let us incure a debt of approx ยฃ1300 despite admitting it is their fault as we have had numerous meter readers but the numbers were thrown out by their computer as they were so different from the pervious owner (the house had been empty for 17 years ) and so they kept estimating the bill on that – and to be honest we were never any the wiser as we always paid DD on time and thought we were doing what was right as we kept giving the correct info!!!!!!!!!
        And to top it all despite setting up a SO to pay the bloody debt we still keep getting threatening letters saying we are not paying it back and then we have to spend time phoning them to be told ‘oh sorry – you have paid – I dont know why your getiting these letters’…….

        guess who I’ve just got off the phone from……… Phew!!!!!

        sorry – felt the need to let off some steam there :you_crazy :crazy::crazy::crazy:

        If you need any help with this shout as i used to work as the deputy team manager of complaints team for an energy supplier and i know all the rules and regs so if you think they are trying to bump you let me know

        #1124246
        cathdreadhead
        Participant
          General Lighting wrote:
          there is some place called energywatch. When I moved to my new house in 2006 an old supplier (Powergen) insisted on billing for a time when the house was empty, and ignored notification of this including my incoming meter reading and other evidence that I had only moved in on that particular date..

          I called energywatch and Powergen in the end just wrote off that debt and even some charges which would have been valid as it was in the time between me moving in and changing over to a new supplier..

          thats bad..just got a letter saying were going to get disconnected cos we havent paid the gas bill, even though they have been paid! really annoys me

          #1145166
          cathdreadhead
          Participant
            General Lighting wrote:
            there is some place called energywatch. When I moved to my new house in 2006 an old supplier (Powergen) insisted on billing for a time when the house was empty, and ignored notification of this including my incoming meter reading and other evidence that I had only moved in on that particular date..

            I called energywatch and Powergen in the end just wrote off that debt and even some charges which would have been valid as it was in the time between me moving in and changing over to a new supplier..

            thats bad..just got a letter saying were going to get disconnected cos we havent paid the gas bill, even though they have been paid! really annoys me

            #1124234
            General Lighting
            Moderator
              #1145154
              General Lighting
              Moderator
                #1124240
                Acidfairy
                Participant
                  cathdreadhead wrote:
                  thats bad..just got a letter saying were going to get disconnected cos we havent paid the gas bill, even though they have been paid! really annoys me

                  By law they cannot disconnect a domestic supply, they cannot legally leave you without gas or electricity.. what they can do is come and fit a pre pay meter which they will set to recoup the debt but they cannot disconnect you..
                  They can only disconnect business supplies

                  (used to work as deputy manager for power company ๐Ÿ™‚ )

                  #1145160
                  Acidfairy
                  Participant
                    cathdreadhead wrote:
                    thats bad..just got a letter saying were going to get disconnected cos we havent paid the gas bill, even though they have been paid! really annoys me

                    By law they cannot disconnect a domestic supply, they cannot legally leave you without gas or electricity.. what they can do is come and fit a pre pay meter which they will set to recoup the debt but they cannot disconnect you..
                    They can only disconnect business supplies

                    (used to work as deputy manager for power company ๐Ÿ™‚ )

                    #1124235
                    General Lighting
                    Moderator
                      Acidfairy wrote:
                      By law they cannot disconnect a domestic supply, they cannot legally leave you without gas or electricity.. what they can do is come and fit a pre pay meter which they will set to recoup the debt but they cannot disconnect you..
                      They can only disconnect business supplies

                      (used to work as deputy manager for power company ๐Ÿ™‚ )

                      also a lot of the engineers who do the jobs are still the old boys from the days when the electric and gas were public.

                      I’ve known them to refuse to disconnect service cables to squats even when we’d replaced the service fuse (which you are not supposed to do) and the building was up for eventual demolition..

                      SSE bloke turned up, said “I’m not leaving you lot without power in winter when there are people living here”, packed away his tools and drove off :love:

                      IMO the whole concept of privatising the electric and gas companies and introducing this artificial competition is fucking daft anyway, the companies made their profit by reducing maintenance on infrastructure (when my employers build their new site I am getting them to budget for an emergency genset!)

                      #1145155
                      General Lighting
                      Moderator
                        Acidfairy wrote:
                        By law they cannot disconnect a domestic supply, they cannot legally leave you without gas or electricity.. what they can do is come and fit a pre pay meter which they will set to recoup the debt but they cannot disconnect you..
                        They can only disconnect business supplies

                        (used to work as deputy manager for power company ๐Ÿ™‚ )

                        also a lot of the engineers who do the jobs are still the old boys from the days when the electric and gas were public.

                        I’ve known them to refuse to disconnect service cables to squats even when we’d replaced the service fuse (which you are not supposed to do) and the building was up for eventual demolition..

                        SSE bloke turned up, said “I’m not leaving you lot without power in winter when there are people living here”, packed away his tools and drove off :love:

                        IMO the whole concept of privatising the electric and gas companies and introducing this artificial competition is fucking daft anyway, the companies made their profit by reducing maintenance on infrastructure (when my employers build their new site I am getting them to budget for an emergency genset!)

                        #1124247
                        cathdreadhead
                        Participant
                          Acidfairy wrote:
                          By law they cannot disconnect a domestic supply, they cannot legally leave you without gas or electricity.. what they can do is come and fit a pre pay meter which they will set to recoup the debt but they cannot disconnect you..
                          They can only disconnect business supplies

                          (used to work as deputy manager for power company ๐Ÿ™‚ )

                          thanks : ) was getting a bit worried!

                          #1145167
                          cathdreadhead
                          Participant
                            Acidfairy wrote:
                            By law they cannot disconnect a domestic supply, they cannot legally leave you without gas or electricity.. what they can do is come and fit a pre pay meter which they will set to recoup the debt but they cannot disconnect you..
                            They can only disconnect business supplies

                            (used to work as deputy manager for power company ๐Ÿ™‚ )

                            thanks : ) was getting a bit worried!

                            #1124245
                            Tank Girl
                            Participant
                              General Lighting wrote:

                              Have contacted energy watch as had to call our energy supplier again to sort out another letter saying we wernt paying the debt to be told they had recieved the money,

                              and then got a letter saying from the conversation they could see we’d resolved our consern!!!!! :hopeless:

                              not once addressing our origional complaint!

                              ho hum

                              lets hope energy watch are more helpful!

                              Thanks Acid fairy – may take you up on the offer if it continues to carry on!

                              #1145165
                              Tank Girl
                              Participant
                                General Lighting wrote:

                                Have contacted energy watch as had to call our energy supplier again to sort out another letter saying we wernt paying the debt to be told they had recieved the money,

                                and then got a letter saying from the conversation they could see we’d resolved our consern!!!!! :hopeless:

                                not once addressing our origional complaint!

                                ho hum

                                lets hope energy watch are more helpful!

                                Thanks Acid fairy – may take you up on the offer if it continues to carry on!

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