Forums The Vibe Chat Gonna murder some virgin

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  • #1054455
    thelog
    Participant

      Virgin media have fucked me over. I have had no services at home since I moved because the fool at the call centre didn’t listen to me when I told them I needed a FULL install not just a reconnect. Now I’m stuck in the real world until the 15th. I have phoned the a good few times demanding that something be done sooner but the just tell me they are fully booked. Surely there must be something they can do, since this is there mistake. They have really ruffled my feathers this time. I am dying of bordom man. I have wathed all my DVDs like 20 times over. SUCKZ

      #1262782
      General Lighting
      Moderator

        The same situation happened when I moved from Reading to Ipswich. Basically, especially if there isn’t the black coax cable going to your house (not everyone has them) it involves a more expensive set of resources to provide your service and this is booked out on a “flexible contractor” basis or similar with a much longer timescale than Openreach, especially as VM tend to mostly serve residential customers in student/low-income areas and there is no guarantee of service levels.

        the reality is they don’t want your business as much as a easier provide (i.e to spend the extra to keep it) and are taking the gamble on you either putting up with the timescale or switching to an Openreach / BT based provider (if there is a Openreach line in the house it can be put on within a few days). And when this happened in 2006 insiders at NTL said I had a “gold customer” rating because I had been with them since 1994 but even then they didnt’ want to swallow the extra cost of a fast tracked install .

        I had to go back to British Telecom services because of this and eventually switch to a smaller business-oriented provider (but still using Openreach infrastructure and reselling Opal telecom services). but they only do East Anglia and for small businesses (rtn/VFRmedia actually exists as a sole trader as it does small freelance IT/telecoms projects). However another part of the gamble is that BT and its resellers are often a lot more aggressive on credit checking and not wanting low value customers. This is what “consumer choice” really means, companies can turn down your money if they think you aren’t worth the hassle.

        #1262785
        thelog
        Participant

          Ok With openreach, are the access points still called openreach. Because I can pick up 2 unsecured networks one is called BT WIRELESS and the other is called BT WIRELESS WITH FON. I hear a while ago that they had set up a system with customers to get money back for allowing there home hubs to become part of the openreach thingy. Maybe I was misinformed.

          #1262783
          General Lighting
          Moderator

            Openreach own the wires and some of the bits in the Telephone Exchange, and do not usually deal directly with end customers. Ofcom forced BT to create this company to increase competition on a “level playing field” but didn’t have the balls to actually (re)nationalise it (but let each ISP / telco rent services at a fair price) which would have made more sense, and benefited both public and private sector. (I think the EU doesn’t allow that for any nation 🙁 )

            Access points can be set to whatever name the end user wants them to be, although if users do not change them its often related to the ISP name.

            There was a plan for a free/public network called BT Openzone (and sometimes rebranded as FON) which is what yo have probably encountered.

            #1262786
            thelog
            Participant

              Yeah i’m trying to open an account. right now. But I can’t evem get the FON homepage when I sign into it. I just get the connection error page when connected to the FON access point

              #1262784
              General Lighting
              Moderator

                I could never get it to work even when I was with BT….

                #1262787
                thelog
                Participant

                  LOL tell me about it. Paul M used to have an acoount with them when he worked a a agency photographer and he had to always be uploading his snaps to the office. Which was good for since he was living on the road and that ment he could often get free WIFI where others couldn’t. I would ask him but I think he is on the second leg of his round the world tour and that would probably cost a bit in roaming charges.

                  #1262789
                  Pat McDonald
                  Participant

                    I tell you no word of a lie – it took me 6 months to get NTL (as they were) to attach a cable that actually gave broadband.

                    Bearing in mind I was working for them at the time sorting out their complaint letters, you would have thought it would have been easier… had to get written permission from 2 neighbours for the engineer to enter their gardens before it got sorted.

                    Mind you, I think home internet is a bit of a trap in terms of keeping you locked up in one area. So I don’t use them anymore and haven’t for some years. I plan to stick to very few downloads and mobile internet through a pointer or HTC phone.

                    #1262792
                    Mezz
                    Participant

                      Well I signed up with NTL ( which got bought out by Virgin ) about 15 years ago, was a bargain at the time, free install and 7.99 per month for TV package, internet ( dialup at the time ) & phone.

                      Now my bills are about £60 per month and only change has been dial up becoming broadband, that a 750% rise in 15 years !!! Tell me thats just inflation

                      I would go to BT but they are not much cheaper and want over £300 just to install since there is currently no BT line to my property

                      #1262788
                      barrettone
                      Participant

                        Internet and all that is absurdly expensive in the UK compared with other countries. Not only this, but slow too. In Romania they get 100mb/s connections for 4 quid a month.

                        #1262793
                        Izbeckistan
                        Participant

                          Well this is a misleading title…

                          I

                          #1262791
                          Chrispydelic
                          Participant

                            Aw, that thread title was totally misleading! :hopeless:

                            #1262794
                            eye.
                            Participant

                              If you have a 3G phone. Get a 3 sim card, top up £15 and buy the £15 add on (unlimited net.) If you change the apn from “three.co.uk” to “3internet” it removes the stupid web filter and your connection acts like one of their mobile broadband sticks. Then just tether it to your PC via wifi/USB. I’ve been using this for years as I have no landline and it’s fast enough, even used to play Xbox live without too much lag.

                              #1262790
                              Pat McDonald
                              Participant

                                @eye. 508598 wrote:

                                If you have a 3G phone. Get a 3 sim card, top up £15 and buy the £15 add on (unlimited net.) If you change the apn from “three.co.uk” to “3internet” it removes the stupid web filter and your connection acts like one of their mobile broadband sticks. Then just tether it to your PC via wifi/USB. I’ve been using this for years as I have no landline and it’s fast enough, even used to play Xbox live without too much lag.

                                Bear in mind though folks – this doesn’t work nearly as well if you don’t have a good local 3G cell phone signal. Also phone coverage is partly dependent on usage, so if your local network is saturated with “da kids comparing der bling n stuff” then the connection speed can be patchy.

                                There are a few laptops with the kit already built in – tablets often have a SIM socket and built in 3G. It’s not so common on laptops or netbooks which need a seperate phone, pointer or tether to take a SIM and make the cell phone connection and also setup a local Wireless WiFI network for other devices.

                                #1262795
                                eye.
                                Participant

                                  Yeah true. Lucky I get full signal cause there’s a transmitter down the road 😉 I do notice that my speed can drop off from its normal of 400-700kbps and refuse to go over 100 for a while. That must be why. Damn kids and their bling :@

                                  #1262797
                                  Winston Smith
                                  Participant

                                    you could tether your phone but they tend to get pissy about that.

                                    #1262796
                                    eye.
                                    Participant

                                      @Winston Smith 508848 wrote:

                                      you could tether your phone but they tend to get pissy about that.

                                      Three are pretty chill about it.

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