Forums The Vibe Chat which is the best broadband? Re: which is the best broadband?

General Lighting

its a postcode lottery as to whether you can get NTL though

used it in Reading for years without problems but in Ipswich although the street is cabled there was a problem with the duct which leads the cable into my house.

NTL weren’t able to solve it in any acceptable time – they booked an install, found a problem and the team walked away from the job and said it would take two months to get the right team to do it – which shows how little resources they actually have to do the real work as opposed to call centres.

What annoyed me more is they weren’t even interested in keeping the business – if someone had done the site survey correctly or equipped the vans with sufficient kit to relay the cable duct (FFS all you need is a spade and an SDS drill!) it could all have been sorted out.

Ended up going to BT and have had no problems since…..