they are the most useless bunch of fuckers ever.
ive tried telling them so many times to assess me under the new top up fees system and they still dont get it into their head. If you write to them you dont get a reply, you cant e mail them, you just have to phone them, which costs a fortune and you just sit on hold for 20 minutes.
I dont think ive ever gotten my student loan on time. they are a bunch of useless cunts.