The AQA service operates through a network of home-based researchers who connect with AQA’s text messaging system. Researchers receive questions, and use their own sources which can include the Internet, published materials or a telephone inquiry, to compose answers. Operation is augmented through use of a database of all past answers provided to previous questions.
Researchers are recruited from English-speaking locations around the world to provide 24-hour coverage.[3] By using home based researchers, AQA takes advantage of relatively untapped portions of the workforce, such as students and stay at home parents. Researchers operate as piece workers paid 30p[4] per answer, and set their own work schedule. All researchers must pass an initial acceptance test and are subject to continual reviews to ensure quality of service. A small central company staff maintains service quality.